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Terms of Service

Version of 2026-09-24. The Portuguese version prevails in case of doubt.

1. Who we are

SafeGuard is provided by SafeGuard, tax ID [to be completed], registered at [to be completed] ("SafeGuard", "we"). Contact: equipa@safeguardac.online.

These Terms govern the use of the website, the dashboard, the API and the SafeGuard FiveM resource (the "Service"). By creating an account or using the Service you accept these Terms and the Privacy Policy.

2. The Service

SafeGuard is an anticheat and security platform for FiveM servers. It consists of a resource running on the customer's server and, with a license, SafeGuard Cloud (dashboard, history, rules, alerts).

The Service is in beta: it works, but it may have bugs, change or be interrupted for maintenance. The resource keeps protecting the server in local mode when the cloud is unavailable.

SafeGuard does not guarantee that it detects every cheat or never produces false positives. Detections are scored indications; punishment decisions belong to the customer, according to the rules they configure.

3. Account

  • You must be legally able to enter into contracts (18 or older) and give truthful information.
  • You are responsible for the security of your account and of your license and API keys. Tell us if you suspect misuse.
  • An organization may have several members; the owner answers for what their team does with the Service.

4. License to use

We grant you a non-exclusive, non-transferable license to use the Service during the paid or trial period, on the number of servers of your plan. You may not:

  • resell, sublicense or offer the Service to third parties as your own product;
  • circumvent the licensing system, share keys beyond your plan or remove protections;
  • decompile or modify the resource, except as far as the law allows;
  • use the Service to harm players, collect data for other purposes or attack other servers.

5. Customer responsibilities

  • Comply with the Cfx.re/FiveM terms and the law that applies to your server.
  • Inform your players that the server uses SafeGuard, which data is processed and why (in your privacy policy or server rules). You are the controller of your players' data; we process it on your behalf under the Data Processing Agreement.
  • Review punishments and answer players' appeals fairly.

6. Prices and payments

  • Prices are on the website and on the Licenses page, in euros, VAT included where applicable.
  • Card (Stripe): the subscription renews automatically at the end of each period until you cancel.
  • MB WAY: pays one period at a time; the license is activated once we confirm the transfer.
  • We may change prices with at least 30 days' notice; the change applies from the next renewal.

7. Cancellation, withdrawal and refunds

You can cancel at any time. Refund rules and consumers' right of withdrawal are in Cancellation and refunds.

8. Suspension and termination

We may suspend or end access for a serious breach of these Terms, non-payment, abuse or a risk to the security of the Service or of others, telling you beforehand whenever possible. You can delete your account at any time; data is handled as described in the Privacy Policy.

9. Intellectual property

The software, brand and content of SafeGuard belong to us or our licensors. The data you upload stays yours.

10. Liability

As far as the law allows, the Service is provided "as is" during the beta. We are not liable for punishment decisions taken by the customer, for undetected cheats or for indirect losses. Our total liability is limited to the amount paid in the 12 months before the event. Nothing in these Terms limits liability for wilful misconduct or gross negligence, or the rights consumers have by law.

11. Changes

We may update these Terms. Relevant changes are announced by e-mail or in the dashboard at least 30 days in advance; using the Service after that means accepting them.

12. Law and disputes

Portuguese law applies. Consumers may use an alternative dispute resolution body, for example CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). We have an electronic complaints book.

13. Contact

SafeGuard · [to be completed] · equipa@safeguardac.online